Refund policy

At Aromakito, your satisfaction is our top priority. We want you to love our Aromakito wearable diffusion devices as much as we do. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Unused Product RefundWe stand behind the quality of our products and believe in their effectiveness. If you receive your order and find that you haven't used any of the Aromakito products, you can request a return within 30 days from the date of delivery.

To be eligible for a refund, please ensure that the product is unopened, unused, and in its original packaging. We kindly request you to keep the product in its pristine condition, as it allows us to process your return more efficiently.

Easy Return Process

Initiating a return is simple and straightforward. Here's how you can request a return:

  1. Contact our friendly customer support team via email (info@aromakito.com) or phone within the specified return period.
  2. Provide your order details and the reason for the return.
  3. Our customer support team will guide you through the return process.

Refund Procedure

To initiate a return, kindly send the product back to the address below. Ensure you include your Order Information, such as Order Number, Full Name, and contact details. For assistance, you can call our Customer Service at (954) 497-2196.

Evergreen Land USA Corp.
2040 NW 29th Street
Fort Lauderdale, FL 33311

Once we receive the returned product and verify its condition, we will process your refund. Please note that the refund will be issued to the original payment method used during the purchase. It may take up to 5 business days for the refunded amount to reflect in your account, depending on your bank or card issuer's policies.

Exclusions

We are unable to offer refunds for products that have been opened, used, or damaged after delivery. Additionally, any shipping and handling fees associated with the initial purchase are non-refundable.

Defective or Damaged Products

In the rare event that you receive a defective or damaged product, please reach out to our customer support team immediately. We will gladly replace the product or issue a full refund, including any applicable shipping and handling charges.

Customer Support

If you have any questions or concerns regarding our return policy or need assistance with a return, our dedicated customer support team is here to help. Please feel free to contact us, and we will be happy to assist you.

Thank you for choosing Aromakito. We greatly appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.

Happy Shopping and Worry-Free Returns!

Warm regards,

Customer Support Team